So, Shawn William Byrd has a complaint. There is this company with initials, we’ll just make them similar to AS&S (get it?!). So what if the “S” comes before “T”. Moving along, what happened was the morning broke without available internet service.
Then Shawn William Byrd takes command of the situation to troubleshoot the hardware first. Any tech support would be costly, and is usually a waste of time for him. Result: a modem was kaput; only it was 5 months old. At least it was under warranty. By the way, this modem was the result of a previous issue regarding this same company. This was at 9AM on a Saturday.
He calls in and “we do not know of any problems…”; same bullsh*t most companies give out to keep you away from them (or to spend money on a service call). The warranted modem has it’s free replacement at a local store (about 40 miles, but it is faster than 4 days of waiting). Get it, install it, try to make it work with current network: no. Still no dice. This was done by about noon or 1PM.
Shawn Byrd is calling in numerous times throughout the day, they finally say the internet is out, first noted around 3:30PM or so. Really? I told them that already. It will be working about 11:20 PM. No. Then at 4:20AM next day. No. Long story short: 2 days go by, it finally returns to normal. Or does it.
The replacement modem is dumbed down to be used only on one device. This is apparently par for the course. I suppose tech support needs some work. Shawn Byrd eventually sets up the network a different (but more useful) way, and works around the crippled hardware.
He made it work, and further reinforced his lack of faith in big companies.